AGENT ROLES
We are always reading applications.
Somebody writes in with a problem and you are the person who answers. Most of the time it is simple. Occasionally it is the worst moment of that person's week, and how you handle it is the whole job.
What we look for
- Written English that reads naturally under pressure. A second language is what usually decides it.
- Experience holding a live conversation with a customer, in chat, on calls, or on messaging apps.
- Judgement in the moments that matter. Knowing when to act immediately and when to escalate.
- Willingness to work a fixed shift reliably, including evenings, nights or weekends.
- A quiet place to work and a stable connection.
How to apply
There is no form here. Write to careers@realagentlive.com and tell us:
- Your name and where you are based, with your time zone.
- The languages you work in, and how comfortable you are writing in each.
- The hours you could genuinely cover each week.
- Where you have done this kind of work before, briefly.
Attach a CV if you have one. If you do not, the four points above are enough to start a conversation.
Please do not send more than we ask for
We do not need your date of birth, your identity document, a photograph, your marital status or any health information at this stage, and we ask you not to include them. We keep applications for up to 12 months and then delete them. Ask us to delete yours sooner and we will, and confirm by reply. The full detail is in our privacy policy.
What happens next
We read everything that arrives. If there is a fit we reply and arrange a conversation. If there is not, we will say so rather than leave you waiting. We cannot always reply quickly, and we would rather tell you that than pretend otherwise.